Your beanie is embroidered just for you, so we cannot accept returns for a change of mind. We want you to love it, though, and we will make it right if something is wrong.
We will replace or refund your order if
- the beanie arrives damaged or defective
- the embroidery has a visible flaw
- you received the wrong item or color
How it works
Write to us at GingerPurrshop@gmail.com within 30 days of delivery with your order number and a photo of the issue. We will reply within 1 to 2 business days and offer a replacement or a refund.
Not covered
We cannot refund orders returned for a change of mind, or orders delayed by the carrier after they have shipped. If your tracking has not moved for several days, write to us and we will look into it.
Cancellations
Orders go into production quickly. If you need to cancel, write to us as soon as possible. We can only cancel before production starts.